Product Design & User Experience Research
My Work
In my work, I strive to show the importance of research and ensure that users are represented at every stage of the design and development process.
Health insurance has never been known for leading in technology - but as the world around us is increasingly online, we sought to change this.
The technical team behind the online medicare sales portal knew they had the opportunity to improve the usability of our portal and sought help from the Innovation Team to lead them on the path to success.
Successful agents equal satisfied members. So when the organization was looking to bring their Customer Service software in-house, there was an opportunity to work directly with our agents to create a software that truly helps them succeed.